Connect with support
For help with your profile, use the support email displayed on the website. The team can assist with access, verification, deposits, withdrawals and screen guidance, but cannot give personalised investment advice or assure market outcomes.
Explain what happened and when so the team can review the relevant process. Never provide passwords, SMS codes or full documents unless the page specifically asks for them. On working days, a complete request is usually assessed within one business day, though bank or payment-network crediting may take longer.
Response timing depends on request volume. On weekdays, a complete case is normally reviewed within one business day, without promising an immediate result through a bank or payment network. For login problems, say whether access works and quote the message shown. Do not send passwords, SMS codes or full documents unless expressly requested.
Before writing to support, review the offer's stated minimum deposit, the payment methods enabled for your account, the published average withdrawal timeframe and the distinction between platform processing and bank crediting. The FAQ and Terms also explain these points. If a sum or deadline is not written down, do not assume it from a banner.
Qarfina is designed for people in the Philippines seeking a clearer operational experience. English-language service does not amount to a Bangko Sentral ng Pilipinas licence or regulated financial advice. Read the terms, privacy information and selected limits before depositing. If anything remains unclear, do not open an account.
After registration, Contact can be used to request case updates, document clarification and details about available functions. Keep your reference number. Digital markets remain volatile, and support cannot shield capital already placed at risk. Use only funds you can afford to lose. If you need Qarfina to be described as “one hundred percent safe”, this page cannot make that claim: market risk remains and depositing is your decision.